Exceptional Customer Experience

Why build with Saussy Burbank? Hear first-hand from The Bakers, Summers Corner homeowners

Buying or building a new home is one of the biggest life decisions a family can make. When you choose Saussy Burbank as your new home builder in Charleston, you’ll find our talented and thoughtful team makes the process easy, exciting, and even joyful.

Highest customer satisfaction in the industry

As a company, Saussy Burbank has consistently ranked extraordinarily high in customer satisfaction. We attribute that success to our commitment to a guiding principle: that each home should be unique and offer the same quality design and craftsmanship, regardless of size or price point.

To ensure each and every new homeowner is completely satisfied, we use a third party called Guild Quality to survey homeowners during and after the home buying process. We are proud to have been honored with the Guildmaster Award, the organization’s highest honor for customer satisfaction, every year since 2011. More than accolades and industry recognitions, it’s this award that gets us out of bed each morning motivated, excited, and inspired. Knowing we leave homeowners completely happy with the build process and with the final product is why we’re in the home building business.

Below, read about the Baker family’s experience building with Saussy Burbank at Summers Corner. Could you be next? See homes available for move-in now, or view all our home plans in three distinct Charleston new home communities.

Customization and customer service: a winning combo for the Bakers 

Shelly and Danny Baker are lifelong Summerville residents who are no strangers to the building process. Their Saussy Burbank home at Summers Corner is the third they’ve built, and it stands out among the rest for all the best reasons. Read on to find out why!

On choosing Saussy Burbank as their Summers Corner builder

We actually looked at all of the builders in the community and found that Saussy Burbank had a floorplan that worked best for us. We really liked the quality of the homes and the folks that we met with. After doing a comparison between them all, Saussy Burbank was the best fit for us.

The best part of their build experience

The whole team that we’ve worked with – from Ann to Barb to Sarah to Conner – was knowledgeable and helpful. This is the third home that we’ve built, and the first home with Saussy Burbank. The entire process was very enjoyable – and you don’t hear that very often!

What they love about Saussy Burbank

The architecture, the quality of the product, the attention to detail, and the ability to customize the home with features that were of interest to us.

Favorite thing about their Summers Corner home

We love the personalization of our home! We were able to tailor make it to what best suits us. My two most favorite features are the beautiful kitchen and the bathtub in my master bath!

About living at Summers Corner

We love the sense of community and the connections we have with our neighbors. We also love the nature – parks, trails, lakes. It just naturally draws you outside.

About the location of Summers Corner

We feel like when we cross Sland’s bridge we’ve made it. I feel like I exhale at a certain point on the way home and think, “Now we get to relax.” We’re out of the hustle and bustle but close enough to everything we need.

Saussy Burbank

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